XAUUSDGlobal
Free tool

Check a Broker & Where to Complain

Pick your country to get the official regulator register, the warning list, the complaint or ombudsman route and the national scam-report page, plus a 6-step check before you deposit.

Gold spot$4,077.3−64.1 (−1.55%)NextUS CPI (October)in 1h 16m · Tue 13:30 GMTMarket openpause in 9h 46mRange$80.0

Official links only, checked 10 November 2026. We never name, rank or link any broker or prop firm.

United Kingdom

1. Check the licence

2. Check the warning list

3. Complain if something goes wrong

4. Report a scam

United States

1. Check the licence

2. Check the warning list

3. Complain if something goes wrong

4. Report a scam

Good to know: The CFTC says anyone selling forex or derivatives to you must be registered; check NFA BASIC before you trade.

United Arab Emirates

1. Check the licence

2. Check the warning list

3. Complain if something goes wrong

4. Report a scam

  • No single national scam-report page confirmed; report to your local police.

Good to know: The UAE CMA does not accept complaints against unlicensed entities; those go to other regulators or the courts.

India

The India notice is at the top of this page.

1. Check the licence

2. Check the warning list

3. Complain if something goes wrong

4. Report a scam

Good to know: RBI says a platform missing from its Alert List should not be assumed authorised; check the authorised persons and ETP lists.

Singapore

1. Check the licence

2. Check the warning list

3. Complain if something goes wrong

4. Report a scam

Good to know: MAS no longer lists firms that impersonate licensed institutions; confirm identity through the Financial Institutions Directory.

Australia

1. Check the licence

2. Check the warning list

3. Complain if something goes wrong

4. Report a scam

Good to know: ASIC's product intervention order caps retail CFD leverage on gold at 20:1.

Canada

1. Check the licence

2. Check the warning list

3. Complain if something goes wrong

4. Report a scam

Good to know: The CSA's National Registration Search does not include Ontario registrants; it links to the OSC's own check tool.

South Africa

1. Check the licence

2. Check the warning list

3. Complain if something goes wrong

4. Report a scam

  • No single national scam-report page confirmed; report to your local police.

Good to know: The FAIS Ombud says you must complain to the firm first; the firm has six weeks, then you have six months to lodge.

Nigeria

1. Check the licence

2. Check the warning list

3. Complain if something goes wrong

4. Report a scam

Good to know: SEC Nigeria's 2018 notice says online retail forex trading is currently unregulated; 2026 draft forex/CFD rules are proposals only.

Malaysia

1. Check the licence

2. Check the warning list

3. Complain if something goes wrong

4. Report a scam

Good to know: SC guidelines say CFDs can only be offered to sophisticated investors, by holders of a Capital Markets Services Licence.

Saudi Arabia

1. Check the licence

2. Check the warning list

3. Complain if something goes wrong

4. Report a scam

  • No single national scam-report page confirmed; report to your local police.

Good to know: The CMA lists websites that 'are not licensed to conduct securities activities in Saudi Arabia'; the list is not exhaustive.

Kenya

1. Check the licence

2. Check the warning list

  • No standing warning list found on the regulator's site.

3. Complain if something goes wrong

4. Report a scam

  • No single national scam-report page confirmed; report to your local police.

Good to know: The CMA licenses online forex brokers; its directory has separate dealing and non-dealing online forex broker categories.

Philippines

1. Check the licence

2. Check the warning list

3. Complain if something goes wrong

4. Report a scam

Good to know: The SEC does not register forex or CFD platforms or their brokers; its rules for these products remain suspended.

Hong Kong

1. Check the licence

2. Check the warning list

3. Complain if something goes wrong

4. Report a scam

Good to know: The SFC says spot precious metal trading is not regulated by the SFC.

Germany

1. Check the licence

2. Check the warning list

3. Complain if something goes wrong

4. Report a scam

  • No single national scam-report page confirmed; report to your local police.

Good to know: BaFin cannot help individual consumers enforce their rights; personal losses go to ombudspersons, dispute bodies or courts.

Indonesia

1. Check the licence

2. Check the warning list

3. Complain if something goes wrong

4. Report a scam

Thailand

1. Check the licence

2. Check the warning list

3. Complain if something goes wrong

4. Report a scam

Check before you deposit: 6 steps

  1. Find the exact legal company name in the broker's terms (the small print at the bottom of its website), not just the brand.
  2. Search that name on the official register above. Check the licence is active and covers the activity (for example dealing in CFDs or forex for retail clients).
  3. Compare the contact details on the register (website address, phone, email) with the ones you were given. Scam "clone firms" copy the name of a real firm but use their own website.
  4. Check the regulator's warning list. A name on it is a clear red flag. A name missing from it proves nothing.
  5. Test a small withdrawal before you deposit more. A real firm pays it in its stated time.
  6. Keep records: screenshots, emails, statements and payment receipts. You need them for any complaint.

Withdrawal refused? What to do

  1. Ask the firm in writing for the exact reason and the rule in its terms it relies on.
  2. Make a formal complaint to the firm and keep the reference number. Most ombudsman schemes require this first.
  3. If the firm is licensed, take the complaint to the ombudsman or regulator listed for your country above.
  4. If the firm is not licensed, report it to the regulator's warning team and to the national scam-report service, and contact your bank about the payment.
  5. Never pay a "recovery" service that contacts you promising to get your money back: that is a second scam.

Full guides: how to check a broker licence, how to complain about a broker, broker won't process my withdrawal, broker regulation tiers explained and fund recovery scams.

General information, not legal advice. Rules and websites change; always use the regulator's own site. XAUUSD Global does not recommend any broker or prop firm.

Frequently asked questions

How do I check if my broker is regulated?

Find the broker’s legal company name in its terms, then search it on your country’s official regulator register (links above). Check the licence is active, covers retail CFD or forex dealing, and that the website and phone on the register match.

Where can I complain about a broker?

First complain to the firm in writing. If it does not solve it, go to the ombudsman or regulator listed for your country above. If the firm is unlicensed, report it to the regulator and the national scam-report service.

Is a broker safe if it is not on the warning list?

No. Warning lists are never complete. Only a licence on the official register tells you the firm is authorised.

Do you recommend any brokers?

No. We never name, rank or recommend brokers or prop firms. This page only links regulators and public authorities.

Keep learning

Educational tool only. Not financial advice and not a signal. Check your own broker's contract specification, margin rules and costs. Past data does not predict future prices. See our risk disclaimer.